All returns for credit must be communicated to Topcat Healthcare within fourteen (14) days of delivery.
Please send all return requests via email to firstname.lastname@example.org
Please list your reason for return along with details of your order reference or invoice and we will get in contact with you to discuss. Alternatively, please contact us via phone on 03 8201 7137 during business hours.
A refund, credit or exchange may be provided if the following conditions are met:
In order to obtain a credit for any goods you wish to return, you must provide an invoice or delivery docket number that relates to your original purchase.
In the event your product arrives and is deemed as faulty or damaged, we can arrange to send out replacement stock for you. Topcat Healthcare’s Customer Service representative will provide instructions on how to return the affected product/s back to us, at no cost to you.
If you would like to return products as you have ordered incorrectly or have had a change of mind, please contact Topcat Healthcare to discuss.
If approved, goods must be in their original condition. Packaged goods must be unopened, unmarked and in a re-sellable condition.
Topcat Healthcare reserves the right to not accept any returned goods that do not comply with these terms and conditions.
Topcat Healthcare reserves the right to charge a 40% re-stocking fee on all goods that are returned due to incorrect ordering or change of mind.
Topcat Healthcare will not refund products bought from other outlets. In the exceptional circumstances at the Managing Directors discretion Topcat will only supply a credit to 10% of RRP of product returned, any product returned MUST be accompanied by invoice.